Things are going to look a bit different around here for a while, but we’re VERY excited to be getting back to the studio and most importantly, able to offer you self-care again through this mess of a pandemic!
We want you feel assured that we are going to do everything we can to prevent any spread of this virus at the studio. But we need your help! The following are some of our new protocols in place to keep things flowing and help lower any chance of transmission at the studio.
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What you need to know before your next appointment:
1) It goes without saying, but If you have any possible symptoms of cold or flu, your session must be canceled. This is a NON-NEGOTIABLE! Your therapist will also be taking you through some extra screening measures and has some important information to discuss about essential consents before we begin.
If you are at all questioning any symptoms before your arrival, please try to cancel with as much notice as possible before your scheduled appointment time. A quick text to our clinic phone at 604 719-1117 would be hugely appreciated without 24h’s notice. We will understand! But if you can’t make it we will try to fill the booking with a client on our wait list, so please give us a heads up!
It can be scary to feel like symptoms may be coming on but it’s so important that if they do, you make the right call to stay home first, then start reaching out for help and information by calling 8-1-1. You can also do an online screening test here.
2) Wearing a mask in the studio is a simple (and mandatory) way for us all to knock out one of the biggest risks of contracting this virus. Your therapist will be wearing a mask too! and we will give you instructions as to what is required as for in-session mask protocol.
If you are unable to acquire a mask before arriving at your appointment, we can supply you one for a fee of $1.00 added to your invoice but please DO TRY TO BRING YOUR OWN MASK!
3) Please arrive to your appointment time no more than 5 minutes early!
We are unable to accommodate clients or guests in our waiting area at this time. Please only arrive and buzz up for your appointments 5 minutes (max) early so we may practice social distancing measures and escort clients in and out of the studio in an intentional way.
The studio door will remain locked between clients and we ask that arriving clients wait in the hallway (x marks the spot!) until your therapist is ready to begin the next session safely and after sanitizing is complete.
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Ok, so that covers what we need our clients to do to help us stay aligned to our new health + safety protocols. Incase you’re wondering what we’re doing behind the scenes…here’s a look!
Sanitization of EVERYTHING! We have always prided ourselves for having a lovely, clean studio. But we just AMPED our cleaning game even higher. Each treatment room will go through a thorough cleaning process between each client. This will include the use of chemical solvents that are PPE approved to kill this virus. Throughout our time at the studio we will continually be sanitizing the clinic, door handles, sinks, sanitizer and soap dispensers, counter tops, anywhere that could be potentially touched, we’re going to sanitize it! As always, we will continue to follow all Coastal Health guidelines regarding the cleaning of linens, equipment, and hand hygiene with frequent hand washing.
Social distancing in common areas means that we will now be escorting clients in and out of the clinic in an intentional way to maintain social distancing measures wherever we can. Most interactions with your therapist will be now be in the treatment room, while our common areas will remain closed.
While we have taken these measures to minimize risk of viral transmission, the nature of massage therapy means that physical distancing is not possible in the treatment room. It’s important to understand that there is a potential risk of infection to the COVID-19 virus through receiving massage therapy treatment and we want to be forthcoming about this. If you are at all uncomfortable with this potential risk, we understand! And If at any point during your treatment or time at the studio you become uneasy and decide it’s best to end a session, we will support you.
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If you have any questions or concerns you would like to check in on about before your appointment with us during COVID-19, please feel free to email studio owner carrie@therapyhealthstudio.com
Looking forward to seeing you! We will be wearing a mask but trust, we are smiling behind it!
